General Terms and Conditions

The following General Terms and Conditions, in the version valid at the time of the order, apply to business relationships with the customer for orders placed via our online shop.

Customers may be both consumers and business customers. According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession. According to Section 14 BGB, business customers are natural or legal persons, or partnerships with legal capacity, who, when entering into a legal transaction, act in the exercise of their trade, business or profession.

The contract language is German. The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. After entering your personal data and clicking the corresponding button in the final step of the ordering process, you submit a binding offer to purchase the goods contained in the shopping cart. Before sending the order, you have the option to identify any input errors and correct and/or amend them using the correction function.

Confirmation of receipt of the order is issued immediately after the order has been sent. This automatic confirmation of receipt merely documents that the order has been received by us and does not constitute acceptance of the order. We are entitled to accept your order within one working day after receipt by sending an order confirmation in writing or in text form (e.g. e-mail), in which you are asked to make payment, or by confirming the processing of the order or dispatch of the goods.

If this period expires without result, the offer is deemed to have been rejected, so that no purchase contract is concluded. By way of derogation, the following applies to consumer customers: if you select an online payment method or another advance-payment method during the ordering process, the contract is concluded at the time you initiate the payment.

Only the payment methods displayed during the ordering process are accepted. The available payment methods can be viewed in advance in the online shop.

Delivery is made by sending the goods to the delivery address provided by the customer. Delivery is made against the packaging and delivery costs shown during the ordering process, which can be viewed in advance in the customer information.

If, despite careful planning, an item is unavailable through no fault of our own, the customer will be informed by e-mail and any consideration already provided will be refunded.

The delivered goods remain our property until the purchase price has been paid in full.

The statutory warranty provisions apply.

Please report any transport damage to the transport company immediately and contact us at the same time. The contact options can be found in the legal notice.

Failure to report the damage or contact us has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the transport company. If you act as a business customer, Section 377 of the German Commercial Code (HGB) applies with regard to the inspection standard.

For consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the consumer upon handover of the goods, including in the case of sale by delivery.

For business customers, the risk of accidental loss and accidental deterioration of the goods passes to the business customer upon handover or, in the case of sale by delivery, upon delivery to the forwarding agent, carrier or other person or institution designated to carry out the shipment. Handover is deemed equivalent if the customer is in default of acceptance.

All disputes arising from this legal relationship are governed by the law of the Federal Republic of Germany. If the customer is a consumer, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

The application of the UN Convention on Contracts for the International Sale of Goods is excluded. If the customer is a business customer, a legal entity under public law or a special fund under public law, the court at our registered office has jurisdiction. The place of jurisdiction of our company is Hamburg.

The European Commission has created an online platform for resolving disputes. This ODR platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase contracts. You can find the ODR platform at: https://ec.europa.eu/consumers/odr.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.