General Terms and Conditions

Table of contents

Scope of application
Conclusion of contract
Right of cancellation
Payment methods
Delivery of goods
Retention of title
Warranty (liability for defects)
Transport damage
Transfer of risk
Place of jurisdiction
Guarantees
Certificates of authenticity
Alternative EU Dispute Resolution

1. Scope of application

The following General Terms and Conditions in the version valid at the time of the order shall apply to business relations with the customer for orders placed via our Internet shop. Customers are both consumers and entrepreneurs. According to § 13 BGB, a consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity. According to Section 14 BGB, entrepreneurs are natural or legal persons or a partnership with legal capacity who, when concluding a legal transaction, are acting in the exercise of their commercial or independent professional activity.

2. Conclusion of contract

The contract language is German. The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. After entering your personal data and clicking on the corresponding button in the final step of the ordering process, you submit a binding offer to purchase the goods contained in the shopping basket. Before submitting the order, you have the opportunity to recognise any input errors and correct and/or change them using the correction function.

Confirmation of receipt of the order follows immediately after the order has been sent. This automatic confirmation of receipt merely documents that we have received the order and does not constitute acceptance of the order. We are entitled to accept your order within one working day of receipt by sending you an order confirmation in writing or in text form (e.g. email), in which you are requested to pay, the processing of the order or the delivery of the goods is confirmed. If the deadline expires without result, the offer is deemed to have been rejected and no purchase contract is concluded. This does not apply to consumer customers: If you select an online payment method or another prepayment method during the ordering process, the contract is concluded at the time you initiate the payment.

3. Right of cancellation

You have the right to cancel this contract within 31 days without giving any reason. The cancellation period is 31 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of cancellation, you must contact us at

Jakobson Carpets

Owner: Farid Sedeghi

Brook 6

DE - 20457 Hamburg

Phone: +49 40 60 57 32 27

Email: info@jakobson-carpets.com

by means of a clear declaration (e.g. by letter or email) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the cancellation policy

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, if any (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We will arrange for the goods to be collected. We will bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

4. Methods of payment

Only the payment methods displayed in the order process are accepted. The available payment methods can be viewed in advance in the online shop (under Shipping & Payments).

5. Delivery

Delivery is made by sending the goods to the delivery address provided by the customer. Delivery is made against the packaging and delivery costs displayed in the order process, which can be viewed in advance in the customer information. If, despite careful planning, an item cannot be delivered through no fault of the customer, the customer will be informed of this by email and any payments already made will be refunded.

6. Retention of title

The delivered goods remain our full property until the purchase price has been paid in full.

7. Warranty (liability for defects)

The warranty is subject to the statutory provisions.

8. Transport damage

Please report any transport damage to the transport company immediately and contact us at the same time. The contact details can be found in the imprint. Please note that failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, you will help us to assert our own claims against the transport company. If you are acting as an entrepreneur, § 377 HGB applies with regard to the standard of examination.

9. Transfer of risk

In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the consumer when the goods are handed over to the consumer, even in the case of sale by despatch. In the case of companies, the risk of accidental loss and accidental deterioration of the goods shall pass to the entrepreneur upon handover, in the case of sale by dispatch upon delivery of the goods to the forwarding agent, the carrier or the person or organisation otherwise designated to carry out the shipment. If the customer is in default of acceptance, this shall be deemed equivalent to handover.

10. Choice of law & place of jurisdiction

All disputes arising from this legal relationship are subject to the law of the Federal Republic of Germany. If the customer is a consumer, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not thereby withdrawn. The application of UN sales law is excluded. If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, the court at which we have our registered office shall have jurisdiction. The place of jurisdiction of our company is Hamburg.

11. Guarantees

Our three-year guarantee period specifically covers our hand-knotted carpets. Please note that our guarantee applies exclusively to hand-knotted carpets. This guarantee does not extend to other types of rugs or products in our range. Also excluded is damage caused by negligence or improper use, e.g. burn marks, mould stains, animal marks, discolouration caused by food or similar.

Warranty service: After consultation with our expert, the carpet will be professionally repaired or, if necessary, replaced with a new one.

Claims: In the event of a warranty claim, we need the invoice for the carpet from you. Please contact us by e-mail, telephone or post at: Jakobson Carpets, Brook 6, 20457 Hamburg, Tel.: +49 40 60 57 32 27, info@jakobson-carpets.com

12. Certificates of authenticity

We assure you that the carpet supplied is hand-knotted. A certificate of authenticity is provided to the customer from a value of 300 €. This certificate confirms the authenticity of the rug and serves as proof of the hand-knotted quality of the product.

13. Information on online dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes ("ODR platform"). This ODR platform serves as a contact point for the out-of-court settlement of disputes arising from online sales contracts. The ODR platform can be found at the following link: https://ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.