Cancellation is possible as long as your order has not yet been processed or shipped.

Once your order is already on its way, the shipment can no longer be stopped. In this case, you can return the item after receiving it.

Within the EU, delivery usually takes 2 to 5 business days.

For deliveries outside Europe, shipping usually takes about 3 to 7 business days.

Shipping and returns within the EU are free of charge.

Additional options such as express shipping can be selected at checkout, depending on availability.

As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number by email.

You can use it to check the current delivery status directly with the relevant shipping provider.

You can return your rug within 31 days of receipt.

Please contact customer service by email or phone and provide your order number. You will then receive all return documents.

Once the return has been received, the rug will be inspected.

The refund is then usually processed within 1 to 3 bank working days, depending on the payment method selected.

The invoice will be sent to you by email as soon as your order has been shipped.

If you paid with Klarna, you can also view your invoice in the Klarna app.

Yes, the rugs in our range are generally suitable for floors with underfloor heating.

Regular vacuuming and gentle handling help keep your rug looking beautiful over the long term.

For thorough cleaning, we recommend professional rug cleaning, especially for high-quality or handmade rugs.

Jakobson Carpets is primarily an online shop.

In exceptional cases, exclusive rugs can be viewed in the Hamburg showroom by prior appointment.